You may return any new, unused DYLN product within 30 days of shipping for a refund. Returned items must be in perfect and unused condition. Shipping charges are non-refundable. Please allow 10-15 business days to process a return from the day that your items are received back in our warehouse.
We are not able to accept exchanges at this time. We will, however, be offering the sleeves for sale individually, as well as introducing new colors, in the near future.
If you would like to report a defective item, wrong item, or place a warranty claim, please go HERE.
If you purchased your DYLN product from a store or website other than www.dyln.co, please contact them directly about a return or exchange.
How to initiate a return
To initiate a return, please send your bottle, in the original packaging, to us at:
ATTN: Returns Department
18242 W McDurmott, Suite A
Irvine, CA 92614
If you would like to have an automatic return label generated and you are within the US, you can do so by going HERE. Please note, the cost of the shipping label will be deducted from the refund.
*Note that each return is tested and inspected upon receipt. If a returned product shows signs of use, we will be happy to ship it back. We just ask for you to pay for the shipping.