You may return any new, unused DYLN product within 45 days of delivery for a full refund, less any shipping charges and a 10% restocking fee. All original packaging and contents must be unused and included in the return and your refund will be issued to the original payment method used.
We are not able to accept exchanges at this time. We will, however, be offering the sleeves for sale individually, as well as introducing new colors, in the near future.
If you purchased your DYLN product from a store or website other than www.dyln.co, please contact them directly about a return or exchange.
Wrong Item or Received Damaged Product
Did you receive the wrong item, or was your item damaged in shipping? Please do not use your item and contact us within two weeks of delivery. Note that once an item has been used, we will not accept returns for damage that may have been caused during shipping.
To begin the return process, please submit an RMA request.
How to submit an RMA (Return Material Authorization) request
Please use our automated Returns portal, located here: https://dyln.returnly.com/
*Note that each return is tested and inspected upon receipt.